[vc_row][vc_column][vc_single_image image=”804″ img_size=”large”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Training and Development” use_theme_fonts=”yes”][vc_column_text]We have an in-house capacity development plan for outsourced staff so as to ensure consistent skills set as required by clients. To us they remain as core staff.

You can have well-defined business issues and the best strategies but still perform relatively poor. Your workforce could be the factor holding back the growth of your organization. As it is said, the people are the company. This does refer to not only your customers but also your employees. Want to always stay ahead of your competitors? Alongside the strategies, it’s absolutely necessary to prepare your employees so that they can deliver on the strategies effectively. It’s a fact that most companies lack effective employee training schemes. To address this, organizations need to embrace a learning culture.

Employee Training

Customer service training is one of the key employee training areas. It deserves special attention because the value of the training is enormous. Some of the successful organizations have customer service as their focal point and hence have made customer service skills training an essential to all their employees.

Communication skills training and team building constitute another important  training area for employee. To a large extent, this enhances the connectivity of the people within an organization, as well as those without. Good communication skills and teamwork increase enhance efficiency and save on time due to less or no conflicts.

Executive and Leadership development training is yet another interesting area that doesn’t disappoint in terms of returns on investment. A company’s leadership is its operational backbone.

Another area of employee training and development is compliance training. It’s the least interesting and effective in many organizations. The lessons are often boring and met with a lot of resistance. Despite the take, compliance to the labour laws is vital because non-compliance will attract what would otherwise be avoidable fines and penalties. These trainings are well designed so as to make the audience more receptive and interested.

Importance of Effective Employee Training

Lack of or poor training and development opportunities are cited as one of the principal reasons for employees to leave the organization barely after one year of employment. Once a member of the staff leaves, the organization’s productivity slips. The cost (time and money) of finding and settling on a good fit replacement can be enormous.

Below are some of the reasons why you should take the initiative and train your employees:

• Training equips employees with skills necessary to run the business better. For instance, they’ll be able to serve customers better.
• Through training, workers become more loyal and committed to your organization. If your company is a learning and development ground, employees will have no reason to move on because they’ll always be looking forward to the next challenge and development.
• Training and development attracts young and energetic workers. Most young people are seeking employment that offers opportunities to grow their skills and career. If you offer such opportunities, chances are you’ll attract and keep good, loyal and committed employees.
• Nurturing your employees through training promotes their job satisfaction. This makes them more engaged and involved in contributing to the success of the company.
• Training improves competency, flexibility and efficiency of your employees. For instance, you can make all-round employees by cross-training them in all the aspect e.g. customer service, communication skills, leadership, compliance.
• Employee training is a knowledge transfer tool. In an organization, you’ll find different people, knowledgeable and equipped with varied special skills. It is wise to diversify employee skills through sharing of their knowledge among themselves. This is well achieved through training.

Clientive Consulting Limited (CCL) is one of the Directorate Industrial Training (DIT) Approved training institutions in Kenya.

We (CCL) believe that training is one of the most important ways to build up a long term relationship with your staff. We also understand the positive impact effective employee training and development has on their performance.

By providing your employees with training, it not only improves their performance, it also increases your bottom line. Every training module that we offer is developed to meet the needs of your company, while incorporating the company’s vision, culture, core values and philosophies.

Our employee training and development programs and procedures are thorough and diversified. For instance, we can present the following types of training sessions for your organization:

• Individual and group training
• Videotaped sessions
• Sessions designed for CD-ROM

Regardless of the method chosen, we ask participants to rate their knowledge of the topics before and after the training session, so that we are able to measure if the training objectives have been achieved. We measure our success by assessing the perceived increase in knowledge of the learning objectives that occurred as a result of the training.

Our training topics are numerous. We support continuous improvement and provide a wide range of employee and supervisory training and development solutions. We employ interactive training methods which will ensure that the participants learn, develop and practice new skills in a professional learning environment.

Some of the courses we offer are:

• Change Management – 2 days
• Project Management – 2 days
• Team Building – 2 days
• Training of Trainers – 4 days
• Effective Report Writing – 2 days
• Supervisory Skills Development– 2 days
• Effective Management Skills – 3 days
• Fundamental of Human Resource Management – 3 days
• Customer Service for Managers – 2 days
• Time Management – 2 days
• Managing in a Diverse Environment – 2 days
• Planning for Retirement – 3 days
• Industrial Relations – 2 days

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